After the sales force brings hedge funds onto the Prime Brokerage platform, the client is handed off to the Client Services Team for day-to-day management. It is here that clear and accurate knowledge transfer of the client's needs and goals is vital. The Client Services representative must know everything. They will be the fund's advocate and problem solvers for the different capabilities within Prime Brokerage. These include custody and trade settlement, financing on margin, risk management and accurate reporting of portfolio and positions on a real-time basis. Most of their day is acting on issues on behalf of their client.
Some firms add a senior executive as a relationship manager. They serve as an additional advocate for the fund as reinforcement for the Client Services representative.
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